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Digitalization demands emotional intelligence in customer relationships
That’s why it is important to develop emotional intelligence! The EY study "Digitalization in German SMEs" from February 2019 exemplifies this: For 66% of companies, digital technologies play a medium to very large role in their business model (previous year...
Digitalization – what determines success?
People are the essential factor in digitalization! Studies, field reports and our own experiences prove it over and over: Whether and how quickly a digitalization project will be successful depends largely on how the people in the company are involved....