WORKSHOP
Incomprehension - Misunderstanding - Checkmate
Teams- Mastering communicative “dead ends” and “difficult conversations” with confidence
- Competencies: Recognizing language systems with confidence, “Leaving communicative dead ends”, Avoiding helplessness
- Format: 1 day face-to-face workshop
3min lesezeit
Headline hier einfugen
"Incomprehension - Misunderstanding - Checkmate?" provides answers:
- Why doesn’t he/she understand me – is it on purpose?
- How can I respond appropriately to hurtful comments?
- How do I reach someone who doesn’t seem to want to listen to me?
- We are not getting anywhere in our conversation. How can we find a solution?
- My arguments don’t count – how can I still be convincing?
We provide answers.
- Two different language systems: Horizontal and vertical communication
- Recognizing and understanding the signs of horizontal and vertical communication
- Strengthening self-awareness: categorizing yourself in the systems
- Analyzing concrete examples from everyday working life
- Using both language systems competently to communicate effectively
- Model to explain the two language systems (according to D. Tannen/P. Modler)
- Signals and effects of vertical and horizontal communication
- Self-assessment "Vertical and Horizontal Communication"
- Role plays and collegial case consultation
- Tips and tricks for dealing with "difficult" conversation partners
