WORKSHOP
Conflict Management, Conflict Facilitation and Mediation
Teams
Management- Conflict facilitation and mediation within teams, between departments and between companies
- Competencies: Appreciative confrontation * Conflict clarification * Solution orientation
- Formats: e.g. (a) interviews with all parties involved, 0.5–2 days of face-to-face workshops, online follow-up meeting; or (b) mediation of a specific conflict with the parties involved, in one or more sessions
Conflict management, conflict facilitation and mediation provide answers to:
- The conflict is seriously holding our team — or several teams — back. How can we move forward?
- The parties to the conflict do not want to talk to each other. How can we change that?
- How can the parties to the conflict take more responsibility for their own behaviour?
- What steps do we need to take to reach a solution?
- How can we learn from the conflict as a team?
We provide answers.
- Cause and type of conflict
- “All roads lead to Rome!” – and many lead to conflict resolution: developing solutions together
- From opposing positions to shared interests and agreement
- Communication and conflict management skills
- Agreements and definition of goals
- Conflict resolution
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- Semi-structured interviews
- Conflict analysis and approaches for constructive dialogue
- Agreements and arrangements within the team
- Activities to build trust
- Conflict resolution through mediation: sustainable conflict resolution with the support of a neutral mediator
→ Adaptation of content, objectives and methods to the specific needs of the company
